The hotel offers amenities for your comfortable stay and unforgettable experiences
Modern and Clean
“The room was spotless and beautifully decorated, creating a relaxing atmosphere for my stay.” view full review
Refreshing Pool
“The outdoor pool was a great feature, providing a perfect spot to unwind and enjoy the sunshine.” view full review
Delicious Breakfast!
“The breakfast offered a variety of tasty options that fueled my day perfectly.” view full review
Cozy Lobby
“The lobby had plenty of comfy seating, making it a delightful place to relax in the evenings.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Coffee shop
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Billiard tables
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Board games
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Seasonal outdoor pool
Indoor swimming pool
Sun terrace
Leisure/ TV room
Spa & wellness centre
Solarium
Sauna
Beauty treatment
Massage
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Terrace
Tea and coffee facilities
Ironing facilities
Rollaway beds
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
Avenida Zumalacarregui 40,
Bilbao,
Spain,
48006,
Basque Country
Map view
street view
Avenida Zumalacarregui 40,
Bilbao,
Spain,
48006,
Basque Country
City landmarks
Museum
Guggenheim Museum Bilbao
2.1
km
Plaza Nueva
Casco Viejo
1.2
km
Market
Mercado de la Ribera
1.4
km
Museum
Basque Ethnographic and Historical Museum
900 m
Square
Plaza Nueva
1.3
km
Museum
Reproductions Museum Bilbao
1.6
km
Church
Bilbao Cathedral
1.3
km
Museum
Museum of Fine Arts of Bilbao
2.2
km
Square
Plaza Circular
1.6
km
Bridge
Church of Saint Anthony the Great
900 m
Square
Plaza Berria
1.3
km
Mallona Galtzada
Calzadas de Mallona
1.1
km
Cable Car
Funicular de Artxanda
1.9
km
Church
Church of San Vicente de Abando
1.4
km
Museum
Museo Pasos de Semana Santa
610 m
Square
Plaza Miguel de Unamuno
710 m
Calle de la Cruz 4
Church of Santos Juanes
740 m
Church
Church of San Nicolas
850 m
Bridge
San Anton Bridge
870 m
Plaza de la Encarnacion
Museum of Sacred Art
760 m
Vitoria-Gasteiz 6 Entrada por la calle Olano
Bilbaout
910 m
Arriquíbar Plaza
Azkuna Zentroa
2.7
km
Murueta
El Balcon de Bizkaia
900 m
Museum
Bizkaia Museum of Archaeology
690 m
Etxebarria Parkea
Parque Etxebarria
1.0
km
Church
Church of San Francisco de Asis
1.6
km
Bridge
Puente de La Salve
2.0
km
Park
Etxebarria Park
2.1
km
13 Askatasuna Etorb.
Bilbao Arena
2.4
km
Nearby
Church
Basilica of Begona
260 m
Restaurants
The Kitchen Holiday Inn Bilbao
10 m
Avenida Zumalacarregui
El Refugio Gastrobar
270 m
Calle Arbidea 24
Gozo Gozo
580 m
Zabalbide 39
Restaurante Marisqueria Karlo's
760 m
Iturribide 118
Batzoki de Begona
520 m
Calle Gabriel Aresti n03
Restaurante New Scala
790 m
plaza Musico usandizaga
Meson New Scala
790 m
Calle musico arambarri 1
Santutxu Bai Batzokia
1.1
km
Calle Resurreccion Ma de Azkue s/n
Himalaya Curry & Tandoori Restaurant
960 m
Iturribide Kalea
Gure Toki
1.2
km
12 Nueva Plaza
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
comfortable beds
service-minded staff
disappointing room view
limited dining options
7.8/10
Very good
Rooms
7.9
Location
7.3
Service
9.0
Dining
7.3
Guest reviews
7.8/10
based on 13 reviews
8.4
8.4/10 based on 4907 reviews
J.
United States,
May
2024
8.4/10
The hotel is situated on a slight hill in a peaceful neighborhood, making it a serene location. The rooms boast very comfortable beds, lovely walk-in showers, and quiet but effective air conditioning, contributing to a restful stay. The service was exceptional, particularly accommodating for guests with dietary restrictions like celiac disease. The dining experience offered a good view over Bilbao and promptly refilled food items. However, the location is a little out of town but near the metro. The facilities were well-kept and convenient.
Rooms
9.0
The rooms were equipped with very comfortable beds, lovely walk-in showers, and effective air conditioning.
Service
9.0
The service was very positive and service-minded, especially in customizing the menu for guests with dietary needs.
Location
8.0
The hotel is located in a peaceful neighborhood on a slight hill, slightly out of town but close to the metro.
Dining
8.0
The dining experience included a good view over Bilbao and prompt food refills.
Facilities
8.0
The facilities were well-kept and convenient for guests.
Daniel
United Kingdom,
February
2024
7.6/10
The hotel is located in the Bergona district of Bilbao, a convenient neighborhood with access to the excellent Bilbao metro, making it easy to explore the city center. The rooms offer a proper queen size bed and effective air conditioning but unfortunately overlook the fire escape. The service was remarkable, especially accommodating custom dietary needs like celiac disease. The dining experience provided quick refills but lacked variety. Overall, a decent choice outside the old town center.
Rooms
7.0
The rooms are equipped with a proper queen size bed and quiet but effective air conditioning, although the view is of the fire escape.
Service
9.0
The staff went above and beyond, customizing the menu for dietary needs like celiac disease.
Location
8.0
The hotel is situated in the Bergona district of Bilbao, a convenient neighborhood with access to the excellent Bilbao metro for easy city center exploration.
Dining
6.0
The dining experience offered quick refills but lacked variety in the food options.
Facilities
8.0
The hotel provides a good selection of facilities to ensure a comfortable stay.
Sarah
United States,
February
2024
7.8/10
I had a mixed experience at the hotel. The rooms were clean and comfortable, but unfortunately, the view of the fire escape was not pleasant. The breakfast was good, but the lack of variety was disappointing.
Rooms
7.0
The room was comfortable with good facilities and a double bed.
Service
9.0
I appreciated the staff's effort to customize the menu for a guest with celiac disease.
Location
8.0
The hotel is centrally located, making it convenient for exploring the city.
Dining
7.0
The dining experience was satisfactory, with all the food quickly refilled, but the view could have been better.
Facilities
8.0
The hotel offered essential facilities for a comfortable stay.
Rob
United States,
February
2024
7.0/10
My stay at the hotel was quite a mix of experiences. On one hand, the rooms offered a peaceful retreat with effective air conditioning and amazingly comfortable beds, yet the view of the fire escape was a real letdown. The service was exceptional, especially in accommodating dietary needs, but the location was a bit off the beat with nothing much around. Dining provided a good view over Bilbao and quick refills of food, but the facilities were somewhat mediocre.
Rooms
8.0
The rooms were quiet with effective air conditioning, very comfortable beds, and an amazing view.
Service
9.0
The staff were very positive and service-minded, especially in customizing the menu for dietary needs.
Location
5.0
The hotel is located in a neighborhood with nothing else around and slightly uphill.
Dining
7.0
The dining experience provided a good view over Bilbao and quick refills of food.
Facilities
6.0
The facilities were average, nothing particularly outstanding.
Susan
United Kingdom,
January
2024
7.4/10
I had a mixed experience at this hotel. The rooms were disappointing with a view of the fire escape, but on the bright side, the beds were very comfortable. The service was outstanding, especially with their attention to customizing the menu for dietary needs. The location was a bit out of the way but near the metro for easy access. The dining had its highs and lows, with quick refills but limited options. Overall, a decent stay but with some drawbacks.
Rooms
7.0
The room had a view of the fire escape, which was disappointing. However, the bed was very comfortable.
Service
9.0
The staff were very positive and service-minded, especially accommodating dietary needs.
Location
7.0
The hotel is a little out of town but conveniently close to the metro station for easy travel.
Dining
6.0
The dining experience had its ups and downs with quick refills but limited options for food.
Facilities
8.0
The facilities were decent overall.
comfortable beds
disappointing room view
Laurence
United Kingdom,
January
2024
8.2/10
The hotel is located in a peaceful neighborhood, slightly away from main events but very accessible by underground transportation. The rooms offer a lovely walk-in shower and good facilities on the top floors with the disappointing view of the fire escape. The service was outstanding, especially in catering to special dietary needs like celiac disease. The dining experience provided a good view over Bilbao with quickly refilled food options. The facilities were top-notch and well-maintained.
Rooms
8.0
The rooms on the top floors were equipped with a lovely walk-in shower and good facilities.
Service
9.0
The service was very positive and service minded, particularly accommodating custom menu requests for dietary restrictions.
Location
7.0
The hotel is slightly away from main events but very accessible, making it a peaceful spot in a neighborhood.
Dining
8.0
Dining offered a good view over Bilbao and quickly refilled food options.
Facilities
9.0
The facilities were top-notch and well-maintained.
Samuel
United States,
October
2023
8.2/10
The hotel is conveniently located near the excellent Bilbao metro, making it easy to access the city center. The rooms are comfortable, but some disappointments like the lack of a view from the top floors. The service is exceptional, especially in accommodating special dietary needs like celiac disease. The dining experience offers a good view over Bilbao and swift food refills.
Rooms
8.0
The rooms are comfortable and clean, but the view from the top floors is not impressive.
Service
9.0
The service is exceptional, especially accommodating dietary needs like celiac disease.
Location
8.0
The hotel is a little out of town but conveniently near the metro, making it easy to get into the city center.
Dining
8.0
The dining experience offers a good view over Bilbao and quick food refills.
Facilities
8.0
The hotel provides a good view from the dining area and swift food refills.
Nancy
United States,
October
2023
8.2/10
The hotel sits on a slight hill, a little out of town but near the metro, offering a good view over Bilbao. The rooms are equipped with quiet and effective air conditioning, great breakfast, and 2 twin beds for our children. The service was exceptional, especially in customizing the menu for one of us with celiac disease. The dining experience provided all the food quickly refilled with a good view, reflecting positive aspects. However, being in a neighborhood with nothing else around might be a drawback.
Rooms
9.0
The rooms were equipped with quiet and effective air conditioning, good breakfast, and had a good view. Perfect for our family with 2 twin beds.
Service
9.0
The service was very positive and service minded, especially in customizing the menu for one of us with celiac disease. Additionally, they offered various services like room service, dry cleaning, and grocery shopping.
Location
7.0
The hotel is located on a slight hill, a bit out of town but conveniently near the metro. It offers a good view over Bilbao, making it a pleasant stay.
Dining
8.0
The dining experience was excellent with all the food quickly refilled and a good view. The included Mexican food was a nice touch.
Facilities
8.0
The facilities were modern and well-maintained, enhancing the overall stay experience.
Jim
United Kingdom,
September
2023
8.2/10
The hotel is in a peaceful neighborhood outside the old town center. The rooms have a proper queen size bed and very comfortable beds; however, the view of the fire escape was disappointing. The service was very positive and service-minded, especially in customizing the menu for one of us with celiac disease. The location is convenient to walk to the downtown area, but there is nothing else in the neighborhood. The dining experience included good views over Bilbao, and the food was quickly refilled. The facilities were top-notch. The price was reasonable, offering good value for money.
Rooms
8.0
The rooms with proper queen size bed and very comfortable beds met our expectations, but the view of the fire escape was not ideal.
Service
9.0
The service was top-notch, especially in customizing the menu for one of us with celiac disease.
Location
7.0
The hotel is located in a peaceful neighborhood outside the old town center, offering a convenient walk to the downtown area.
Dining
8.0
The dining experience with good views over Bilbao and quick refills was satisfying.
Facilities
9.0
The facilities were excellent and met all our needs.
Jamie
United Kingdom,
August
2023
7.2/10
Our stay was a mixed bag. The rooms were decent, but the view of the fire escape was disappointing. The service was exceptional, especially accommodating dietary restrictions. The location was convenient but lacking in nearby attractions. Dining had its positives but some drawbacks. Overall, a decent stay but with room for improvement.
Rooms
7.0
The rooms were decent, but unfortunately, our view was of the fire escape.
Service
9.0
The staff was fantastic, especially in customizing meals for dietary needs.
Location
7.0
The hotel is a little out of town but near the metro, making it convenient for transport.
Dining
6.0
The dining experience had its positives, but some aspects left room for improvement.
Facilities
The hotel offered a variety of services to cater to guests' needs.
Tony
United States,
June
2023
7.8/10
My stay at the hotel was a mixture of good and not-so-good experiences. The room had a very comfortable proper double bed and quiet but effective air conditioning, but the view of the fire escape was disappointing. The service was outstanding, especially in customizing the menu for guests with dietary restrictions. The location was convenient, being close to a metro station for quick city access, although a little away from the center of town. The dining experience offered delicious salads with quick refills, but the view over Bilbao was a highlight. The facilities were adequate, providing necessary services.
Rooms
8.0
The room had a very comfortable proper double bed and quiet but effective air conditioning, but the view of the fire escape was disappointing.
Service
9.0
The service was very positive and service-minded, especially in customizing the menu for guests with celiac disease.
Location
7.0
The hotel's location was convenient, being close to a metro station for quick city access, although a little away from the center of town.
Dining
8.0
The dining experience offered delicious salads with quick refills, and the view over Bilbao was a highlight.
Facilities
7.0
The facilities were adequate, providing necessary services.
friendly staff
fire escape view
Chris
United Kingdom,
June
2023
8.2/10
The hotel is in a peaceful neighborhood on a slight hill, offering clean and comfortable rooms with a walk-in shower and a bath, friendly service catering well to dietary needs, with a slight setback in dining options. The location excels in tranquility and closeness to Bilbao attractions, and the facilities meet expectations.
Rooms
9.0
The rooms on the top floors were quiet, equipped with a lovely walk-in shower and a bath.
Service
9.0
The service was very positive, showing great care in customizing menu options for guests with dietary restrictions like celiac disease.
Location
8.0
The hotel sits on a slight hill in a peaceful neighborhood, conveniently close to the brilliant metro system for easy exploration of Bilbao.
Dining
7.0
The dining experience was satisfactory with all food quickly refilled, but there were limitations in the variety.
Facilities
8.0
The facilities provided met the needs of a comfortable stay.